Frequently Asked Questions


Most frequent

A Room Escape is a game where you will be given some clues that must be used with ingenuity, logics and team work in order to escape the room you are in.
The Host of the Room Escape will set the minimum age of the players, and it will be depending on the content of the room.
It will depend on the Room Escape you hire. Usually they are made for groups of 2 to 6 people for room.
Inside of the room only one group is allowed. In any case, some Room Escape companies own more than one room that can be played separately and independently.
The aim of the game is not provoking your fear or anxiety, but to sharpen your ingenuity and play with your senses. However, as you can see on the website, there are loads of different topics when choosing the Room Escape: adventure, apocalypse, science… even terror, if it’s what you want.
All along the experience, surveillance cameras are placed with the aim to watch for the physical integrity of all the players, and in case they need to exit, all the rooms are equipped with a “Panic Button”, which opens the door immediately in case of emergency.
There is a communication system between the players and the Game Masters (game supervisors) for the players to use. This way, they can ask for leads to help them go on with the game or to end it.
Usually the Room Escape experiences last 60 minutes, though it is possible to find some rooms that take longer to escape.
Please contact the Room Escape appearing on your voucher in order to set day and time. You will not be charged.
Please, try not to be late. Some Room Escape owners are more tolerant to delays, but you can also be unable to walk in or discount that time from your total time available. It is recommended to be 15 minutes in advance.

Searching

A Room Escape is a game where you will be locked in a room of your choice and will be given some leads to find the way to get out of it using logics, skills, genius and team work.
It depends on the content of the Room Escape. The Host will set a minimum age for the players to respect.
It depends on the size of the Room Escape. Usually the groups will be from 2 to 6 people.
No, it can’t. Inside one Room Escape there can only be a single group. Otherwise, there are some companies that own more than one Room Escape in the same location and that can be played simultaneously.
Starting at the main page, introduce in the search box the date when you want to go, the place and the amount of players. When the list of Room Escapes available in you area appears, you will be able to choose the one you prefer and make a reservation at the time you prefer.
Sign up in myroomescape.com and when you choose the Room Escape you like and select the box with “Gift Voucher” over the calendar.
Please contact the Room Escape appearing on your voucher in order to set day and time. You will not be charged.
This can happen for several reasons:
  • Technical problems in our website (that will be solved as soon as possible).
  • Synchronization problems with our calendar (refresh the website and try again).
  • If the problem continues on, please email us at customerservice@myroomescape.com).

This is not recommended, My Room Escape guarantees you the best price and you will have loads of advantages.

My Room Escape is a search engine that enables you to find the perfect experience, allowing you to make the reservation through a secure web portal and puts at your service a big amount of real information about all the Room Escapes that other users provide.

In addition, you will enjoy other exclusive services such as contests to win free Room Escape experiences.

Price

We put at your disposal a payment gateway so that both you and the owners are easy to pay without charging any kind of commission for this or anything. That is why we guarantee the best price.
You will see the different prices according to the Room Escape you choose. The owner is the one who sets the fees.
The things included in the price you pay will be shown to you on the site of the Room Escape you choose.
The total price will always be the price you are going to pay all in total for playing.
The things included in the price you pay will be shown to you on the site of the Room Escape you choose.
No, you must pay the amount for the web through the payment gateway.

Payment

No, you can't. To guarantee a reservation you must use the credit or debit card.
You have to, in order to guarantee the reservation to the Host.
This can happen because the owner may not be accepting your type of credit card, or that it is invalid. Please, try using another card. If the problem continue, please contact us.
Completely, our bank guarantees.
Yes, you can, but you will have to ask the owner to make it, because he is the one charging you for the activity.

Reservation Process

When making the reservation, you have a comment box available for writing your requirements or suggestions that the owner will consider.

Cancellation and modification policy

This means that once your reservation is done, you will not be able to cancel it and get a refund for the price you paid.
We don't allow the date changes.
This can happen because the offer you got when making the reservation on the fist place is no longer available or is not valid for this new time and date.
By definition, the Not Refundable reservations do not accept refunds no matter the cause of your absence.
You will be able to see the status of your reservations through your user panel.

Confirmation and meeting arrangements

Please, try not to be late. Some Room Escape owners are more tolerant to delays, but you can also be unable to walk in or discount that time from your total time available. It is recommended to be 15 minutes in advance.
It is not a big problem, but we suggest you take with you all the information involving your reservation. Carrying it on your phone and showing it will be enough.
The owner has the responsibility to facilitate you another date and time of your convenience, being it on the same room you reserved or another one you may like. You can also get a refund in this case, even if the reservation was Not Refundable.
You will be given this information in the confirmation e-mail you will receive once your reservation is made.

Facilities and Game

A Room Escape does not take any previous training. Just bring the desire to have fun!
The aim of the game is not provoking your fear or anxiety, but to sharpen your ingenuity and play with your senses. However, as you can see on the website, there are loads of different topics when choosing the Room Escape: adventure, apocalypse, science… even terror, if it’s what you want.
All along the experience, surveillance cameras are placed with the aim to watch for the physical integrity of all the players, and in case they need to exit, all the rooms are equipped with a “Panic Button”, which opens the door immediately in case of emergency.
There is a communication system between the players and the Game Masters (game supervisors) for the players to use. This way, they can ask for leads to help them go on with the game or to end it.
Usually the Room Escape experiences last 60 minutes, though it is possible to find some rooms that take longer to escape.

Comments

Any person who has experienced a Room Escape game is able to write comments about the Room Escape they attended or their feelings about the game.
Once you have lived an experience reserved through My Room Escape, you are able to write a comment.
No, you can’t. Once the comment is sent, it goes public immediately.
My Room Escape does not correct the comments made by the users unless they have inappropriate content, in which case, they will be deleted.
This can happen for two reasons: the first, because the content was inappropriate and has been deleted, the second, because it is beyond temporary supervision because of the other part’s report.
All the comments published are made by real users who have lived the experience of a Room Escape reserved through our website.

Security

My Room Escape uses a security encryption method in order to protect your profile data.