Privacy and cookies

This document describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal data or about cookies.

If you continue by using My Room Escape we understand that you accept our Privacy and Cookies Policy.


What kind of personal information does My Room Escape use?

You will be asked to have some of your personal information in order to make your reservations, but first of all, you will need to create a user account.

In this account, you will be able to save your personal configuration, see your past reservations and manage the future ones.

Once you are going to make a reservation, you will be asked to give your address, phone number, e-mail, payment details and your preferences about the Room Escape.

Every time you visit our website, the system may obtain some data from your computer that will allow us to know things such as the operating system you are using and its version, the language configuration and the sites you have been shown, in order to ease your navigation through My Room Escape website.

What does My Room Escape do with your personal information?

How does use social media?

We use social media to promote different scenarios that any Room Escape user is offering, as well as to promote our own services.

We have integrated social media plugins into the website, so when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

How does share your data with third parties?

In certain circumstances, we may share your personal data with third parties.


What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device.

Why are cookies used?

Cookies allow you to be recognised as the same user across the pages of a website, so they will allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria.

How are cookies used?

Our website uses the following types of cookie:

How long do My Room Escape cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to.

Who has access to My Room Escape cookie data?

Only My Room Escape has access to cookies.

How can you manage your cookie preferences?

Using your browser settings you can set which cookies to accept and which to reject.

If you choose not to accept certain cookies, you may not be able to use some functions on our website.


What security procedures does My Room Escape put in place to safeguard your personal data?

In accordance with European data protection laws, we use a website encryption with SSL certificate in order to prevent unauthorised access and the misuse of personal data.


The services offered by My Room Escape are not directed at children under 18 years old. The use of any of our services is only allowed for adults or for children with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to reject them and the fees will not be refunded.


You always have the right to review the personal information we keep about you and that you have given us by yourself through the user control panel, where you will be able to delete your account if you want so.